Straight Talking From Andrew Leigh of Maynard Leigh Associates

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Approximate reading time: 3 minutes

Here is the big idea for 2010. HR must become customer centric, not shareholder or managerial centric. 

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Approximate reading time 2.7 minutes

When we talk of charisma we tend to think of people like Obama, Mandela and even Gordon Brown whose charisma quotient seems to have gone AWOL.

No one doubts for example that Sir Alan Sugar has a sort of charisma but he probably succeeds despite it rather than because of it. 

Also not in doubt is that charisma usually tends to be widely treated as akin to a magic potion. Some people have it and others don’t and the rest is silence.

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Approximate reading time: 1.5 minutes

What does it mean to be a learning organisation?  Experienced L&D practitioners will usually have a rapid answer to such a basic questions. But perhaps an even better question is: What does it mean to NOT be a learning organisation?”

In the search for powerful stories about non-learning organisations you cannot do much better than share with colleagues the tale of musician Dave Carrol’s difficulty with United Airlines.

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Approximate reading time: 3.1 minutes

Why should anyone want to stay employed by you? For most old style managers the answer used to be fairly blunt: “Because you need a job and we pay you!” Slightly more sophisticated responses include: “Because we pay you really well and better than most,” or “this is a great place to work and we have attractive benefits.”

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Approximate reading time: 4.2 minutes

Malcolm works for one of the UK’s leading service organisations. He and all the other highly paid consultants receive a significant allocation of funds to support their training. “It’s one of the so called perks of the job,” he explains.

Yet Malcolm, a long-serving member of a specialist service team, reports that in his experience every year the same predictable pattern of behaviour emerges. Towards the end of the financial year he says,” the company realises that the training allocations are heading for a seriously large under spend.”