Continuing on the theme of my last post, giving praise is not only necessary and critical to employee performance and company success, it is also truly an art as Steven DeMaio discussed in a post to his Harvard Business Blog.
Steven offers solid advice in his post, particularly around what I call specific, actionable and authentic praise.
Specific praise goes far beyond a generic “great job” to make recognition truly meaningful. With specific praise, you tell the recipient what they did, how that behaviour/effort reflected the company values, and why it was important to the team/department/company or contributed to achieving strategic objectives. Such specific praise makes it…
Actionable and repeatable. By giving employees such specific recognition, you clearly communicate what is important and encourage them to repeat those actions in the future. For employees to want to repeat such desired behaviours, however, your praise and recognition must be …
Authentic. Don’t fall into the compliment sandwich trap – “Great job on that task, but you forgot this one critical step. I know you you’ll get it next time as you are so conscientious!” This is a confusing message to employees. Did they really do a good job if an important step was missed? Offer constructive criticism, which is itself desired by employees, separate from praise for work well done.
What other tips do you have for effective and powerful praise or recognition?
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