- New Channel 4 series highlights need for good management
- 'Undercover boss' features a senior executive going incognito in their own business
- The boss aims to gain an understanding of the business and what needs to change
- Hard-working employees are rewarded and given recognition
Undercover boss: It's worth investing in your people
Posted by Penny de Valk in Managing people on Fri, 19/06/2009 - 15:06
Channel 4's new series Undercover Boss, saw Andy Edge, marketing director of Park Resorts, one of the UK’s largest caravan holiday companies, trade in his suit and spreadsheets for a can of pledge and a deep fat fryer in two different caravan parks, to find out what life is really like for his employees.
"If I turned up in my suit and tie, I’d see a different side of the business," reasoned Andy – and he was right. By going incognito, Andy saw first hand the full impact of his company’s frugal approach to staff reward and development as he headed to Norfolk to muck in with the resort’s team of poorly-managed cleaners, unmotivated managers and an over-burdened and untrained cook who worked a 60-hour week.
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