Opinion: The recruitment industry must change

  • There is a lack of trust in recruiters
  • There is a lack of long-term vision amongst recruiters
  • There needs to be a long-term commitment to clients
  • Recruiters need to listen to customers and shape the service delivery model to ensure it provides what they need
Make no doubt about it; recruitment is a huge part of the UK economy. It accounts for revenue of over £25bn and places 500,000 people in permanent jobs every year, never mind overseeing the 1.5 million temporary workers - about 3% of the workforce, and growing. Despite its size, most companies still see recruiters as a necessary evil. This isn’t just our view – we’ve commissioned a great deal of research into the wider perception of our industry and the results were not pretty. There’s simply a lack of trust. There’s a very clear reason why this has happened – the lack of a long-term vision amongst recruiters.

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