Efficiency is about taking ownership and responsibility for behaviours as much as it is about designing new business processes, says Andy Neal of Changemaker International.
It is important that businesses are run efficiently, even more now when companies are facing greater challenges from the economy. Yet at times such as this, businesses cannot afford to have inefficient employees – those that are not taking ownership or full responsibility for themselves and their actions in fulfilling their roles.
Surveys show that the greatest source of frustration and de-motivation in a team is when some individuals do not put in the same effort or create the same results as others, and nothing is done about it. The frustration and anger this creates can be corrosive in terms of relationships with management and colleagues, in addition to undermining efficiency.