Identify the right skills and the skill gaps
Posted by George Blair in Strategies, Managing people on Tue, 16/03/2010 - 10:29
Third in our series about workforce planning, discover how to identify skills and skill gaps in your organisation with a handy 'can do' chart. George Blair takes you through it...
The story so far...
We saw how to improve customer care, by matching staff more closely to customers in age, gender and ethnicity, in the previous article in this series. We also got to grips with encouraging innovation. The other strand we covered was in deciding how many staff you need.
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