Proof of engagement - it worked for me

Posted by Alan Rudge in Strategies, Managing people on Tue, 16/03/2010 - 10:05

Councillor Alan Rudge, cabinet member for equalities and HR at Birmingham City Council has driven forward an award-winning employee engagement programme that will increase performance and productivity and protect the quality of the service delivered. He explains how it has improved staff engagement and the importance of putting people first.

 

People are at the heart of the BEST programme (belief, excellence, success and trust) and an investment in this award-winning employee engagement programme, has proved to be instrumental in driving forward change. It is part-designed by staff to engage and empower staff; promoting a culture of innovation. It is designed to motivate and to generate and act upon ideas in order to improve the quality of the service delivered to citizens.

More than 25,000 people have taken part in workshops, which have generated more than 6,000 innovations and service improvements. Examples include the recovery of £334,000 in overpaid housing benefits, a Christmas event for the Polish community and redesigning and improving communal gardens at a sheltered housing development.

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Editor's Welcome

 

Hello! And welcome back as we enter 2012, with a busy year ahead of us all. With talk of double-dip recessions, a possible partial or even full break-up of the Eurozone and unemployment rates set to hit nearly 9%, topics such as organisational streamlining, staff resilience and talent management are likely to be on many an HR professional's lips over the next 12 months.
 
But to lighten the gloom here in the UK, we also have the Queen's Diamond Jubilee and its attendant public holidays to look forward to at the start of June. Followed by two weeks of Olympic Games from 27 July to 12 August and the Paralympics from 29 August to 9 September, each generating their own excitement, but also issues to work through for hard-pressed HR departments trying to sort out the multifarious staffing issues in advance.
 
So with an interesting but challenging year to come, HRZone promises to be with you, supporting you all the way and providing our usual insightful blend of news, analysis, community blogs and expert comment to help you sort the wheat from the chaff. As ever, we love to hear from you too so feel free to either post your words of wisdom to our blog section yourself or, in the case of longer, more in-depth ‘expert voice’ articles, drop me a line with any ideas to cath.everett@siftmedia.co.uk.....
 
Cath Everett
HRZone Editor 
 
 
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