Can telecoms companies really help HR beyond phone networks?

Different providers are always vying to supply HR with business services – but can the telecoms industry really handle business services like IT as well as the phone networks?

From a business perspective it is far easier to work with a partner that you can have a business conversation with because they understand your requirements from the level of the industry sector in which you operate, right through to the relevant products and solutions that will address the challenges you are facing.

However, this remains an area where many network communication providers still lack the investment to develop the type of professional service arm customers require. It takes time to recruit and train and operate a professional service capability in this business outcome-based manner. Most network communication providers have not yet made the level of investment that such an initiative demands.