Steve Foster, strategic consultant at NorthgateArinso discusses the recent developments he has noted in organisations and how these can affect HR processes.
The rapid growth and acceptance of Amazon, iGoogle, Facebook and a variety of social media channels is opening the doors to a revolution in the way that business processes are delivered, with the latest business technology offering intuitive, seamless applications that mirror the simplicity and style of non-work applications.
This is largely a response to the new generation of informed, internet-savvy consumers bringing their demands and expectations into the workplace. Web 2.0 allows people to use web applications for interaction, information sharing and collaboration on the Internet, via social networking sites, blogs, mash-ups and video-sharing sites. For consumers, it means that information is available at any time, anywhere, setting an expectation that the workplace will be the same.