Who owns engagement?
The importance of employee engagement is a proven factor to having a positive impact on the bottom line. For an organisational strategy to really embrace employee engagement it needs buy-in from the highest echelons in order to be a success, as well as buy-in and commitment from those on the ground too.
Traditional views of engagement focused on the commitment-based elements of the term. Survey after survey in organisations have found different ways of measuring good citizenship behaviour, strong effort, ‘going the extra mile...' but the thinking, and research, behind this term has moved on.
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